Arby's: Beef Confetti and Customer Service!

From Consumerist:

An Arby's customer gets chopped beef instead of sliced beef. The customer complains. An actual human being responds. With an explanation. And an apology. And some coupons.

I'm a little baffled about the validity of the complaint in the first place. You're eating at Arby's - complaining about your beef's topography seems a little finicky. However, the Arby's response was pretty impressive. Well done, beef-shavers.